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Information Centre Manager.

Apply now Job no: 494941
Work type: Full time
Location: Victoria
Categories: Residential

Frasers Property Australia is one of Australia's leading diversified property groups with over 650 staff and operations across Australia. Our parent company, Frasers Property Limited, is a multi-national property group that owns, develops and manages a diverse portfolio of properties across the globe, and is listed on the SGX-ST with total assets of more than S$27 billion and a portfolio spanning over 80 cities around the world

The Residential Sales and Marketing line of business are currently seeking an Information Centre Manager to manage our Mambourin site. Reporting to the Sales and Marketing Director the Information Centre Manager will be responsible for the conversion of customer enquiries in to sales leads and servicing the information centre between the hours of 10.00 am to 5.00 pm Wednesday to Sunday (5 day working week).

As the successful applicant, this role will see your responsibilities include:

  • Set clear expectations to customers of service delivery standards
  • Input of customer data into the database
  • Pro-active follow up and response to enquiries
  • Manage customer surveys
  • Handle customer complaints

As the ideal applicant you will possess:

  • An understanding of the Property Development Industry
  • Demonstrated customer service focus
  • Outstanding interpersonal and communication skills 
  • Proficiency with the Microsoft office Suite  and customer databases
  • The flexibility to work 5 days across a 7 day roster

About working for Frasers Property Australia:

At Frasers Property Australia, we are driven by a belief that ‘experience matters’,. Understanding the human side of property is our greatest asset and inspires our workplaces. We maintain an environment of equality where all staff members are supported in their efforts to achieve their full potential. We implement policies and work practices that encourage flexible work options to assist all staff to balance their work, life and family responsibilities, including our paid parental leave scheme and flexible work options.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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