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Concierge - Retail Centres.

Apply now Job no: 499616
Work type: Casual / Temp
Location: New South Wales
Categories: FPA Development, FPA Investment and Capital Transactions (ICT)

From the iconic vertical gardens of Sydney’s Central Park to the world’s most sustainable shopping centre at Burwood Brickworks in Melbourne, and Australia’s answer to Silicon Valley at Central Place Sydney, Frasers Property Australia creates sustainable places which unite people for a better future.

Our operations cover residential, build-to-rent, commercial and retail development, we own and manage investment property, and provide property and asset management services. With a focus on place-making and community building, we’ve built over 140,000 homes for Australians.

Our Investment line of business are looking for an enthusiastic and well-presented individual to join the Asset Management Team as a casual Concierge at our retail centres Ed. Square Town Centre in Edmondson Park and ECQ in Eastern Creek. Reporting to the Marketing Manager, the Concierges will be responsible for maximising the customer experience.

The role will be arranged on flexible weekly rosters – across weekdays and weekends, depending on customer visitation peak hours/days. Core days and times are Saturdays and Sundays from 12.00pm to 8.00pm. Ideally, candidates will be available on Mondays too. Occasional availability on Tuesdays, Wednesdays, Thursdays and Fridays between 10.00am to 6.00pm is desirable but not essential.

As the successful applicant, this role will see your responsibilities include:

  • Assisting with customers’ enquiries, including giving directions, trading hours, facilities available etc
  • Handling customer complaints or issues that may arise
  • Assisting the Marketing Manager with administration tasks
  • Preparing shift reports on retail tenant issues, customer issues, etc
  • Making recommendations to improve the customer experience
  • Maintaining strong relationships with retailers, contractors, suppliers and the team

As the ideal applicant, you will possess:

  • Outstanding customer service experience in a fast-paced environment
  • Ability to stay calm under pressure and maintain resilience
  • Professional presentation and an enthusiastic personality
  • Ability to service customers from a wide range of diverse backgrounds
  • Attention to detail, and ability to show initiative
  • Excellent verbal and written communication skills
  • Sound administration skills, and strong abilities in MS Office

About Frasers Property in Australia:

International in scale but local at heart, Frasers Property values diversity and believes that together, we’re better. Ours is a culturally safe, inclusive, open-minded workplace where everyone is empowered to be their best, challenged to grow and develop, and rewarded for their achievements. We employ over 500 people nationally, we’re recognised as an Employer of Choice for Gender Equality by the Australian Government’s Workplace Gender Equality Agency, and we’re a White Ribbon Accredited workplace.

Frasers Property Australia is an Australian division of Frasers Property Limited, a multi-national real estate company with operations in 70 cities across 20 countries.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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