We're Hiring!

At Frasers Property Australia, we believe that home is a feeling, and a place where community spirit matters. International in scale but local at heart, our reputation and legacy are built on 100 years of Australian placemaking. When you join us, you become part of an unwavering commitment to excellence, quality, and care. Together, we create stronger, smarter, and happier neighbourhoods that are connected, diverse, sustainable, and beautiful. From large-scale mixed-use developments to renewable energy initiatives, everything we do is designed to enhance the way people live life together. 

The Opportunity 

We are currently seeking a customer-focused, proactive, and collaborative Customer Care Consultant to join our Development division. Reporting directly to the Customer Care Manager, this role is critical in delivering a seamless, outstanding customer experience as our buyers’ transition through the milestone phases of pre-settlement, settlement, and post-settlement. 

Operating with a high degree of empathy and ownership, you will act as the primary point of contact for our purchasers, bridging the gap between customers, development teams, builders, and maintenance partners. If you are a natural relationship builder with property or service sector experience, who loves guiding customers through major life milestones, this is the perfect opportunity to make a lasting impact. 

How you will make an impact 

• Own and proactively manage an allocated customer portfolio. Act as the primary advisor and advocate for buyers throughout the pre-settlement, settlement, and post-settlement phases, facilitating memorable and positive inspection and handover experiences. 

• Build strong, cooperative partnerships with customers, builders, contractors, and project teams. Defuse complex situations, coordinate maintenance requests from initiation to completion, and drive outstanding builder defects to timely resolution. 

• Utilise customer feedback and defect trends captured in our CRM to identify recurring issues or structural improvements. Work closely with leadership to provide actionable insights and embrace new customer care systems and digital tools. 

• Consistently meet or exceed target Net Promoter Scores (NPS) and customer response times. Maintain highly accurate records in CRM, manage end-to-end communications, and seamlessly manage regulatory compliance processes such as AML and KYC. 

What you’ll bring 

We are looking for someone who is collaborative, respectful, progressive, and real. You will also bring: 

• Experience: 3+ years of dedicated customer service experience, ideally within property, legal, insurance, or related high-touch service industries. Prior exposure to residential property settlements, defect management, or construction customer service is highly regarded. 

• Requirements: A valid Australian driver's licence and access to a reliable vehicle for travel to properties/sites, as well as the availability to support occasional weekend community events (only a few times a year, with time in lieu/TOIL provided). 

• Qualifications: A qualification in Property, Construction, Development, Business, Customer Experience, Paralegal Studies, or a related discipline is highly regarded. 

• Skills: Excellent verbal and written communication, strong stakeholder management and negotiation skills, and proficiency in using CRM systems and reporting tools. 

• Mindset: An empathetic, resilient, and highly organized approach. You are self-motivated, comfortable working with limited supervision, and always seek ways to improve the customer journey. 

Together, we create… 

As a property developer, we’re always creating. But it’s not just precincts and projects; we believe the employee experience is a valuable asset which needs planning, great design, and a lot of ongoing care. Together, we create: 

• Meaningful Work: A global and diverse business means endless opportunities to work on purpose-led projects in exciting places. 

• Exciting Careers: Growth and learning opportunities, global pathways and supportive managers who ensure everyone in our business can reach their potential. 

• A Place to Belong: A brand and culture which is known widely in the industry for being purpose-led, customer focused and caring. 

• The Right Balance: Work-life balance and an employee wellbeing focus which means you can be at your best. 

We offer a high-performance, professional environment where achievement is rewarded. We are proud to be a Work180 Endorsed Employer for all women, an Employer of Choice for Gender Equality, and a White Ribbon Accredited workplace. 

Build a career that matters. 

If you are a passionate customer experience professional ready to lead the settlement journey for our valued purchasers, we would love to hear from you. Apply today! 

Our Commitment to You 

• Accessibility Support: We are committed to providing an inclusive and accessible experience, starting with the recruitment process. If you require any adjustments or support to participate at your best, please let us know during the application stage. 

• Unsure if you meet every requirement? We’ll never know if you don’t hit the ‘apply’ button! If you believe you’d be a great fit for the role, we strongly encourage you to put forward an application. 

Discover much more about working with Frasers Property, and explore other opportunities that might be a fit, here: www.FrasersProperty.com.au 

At Frasers Property, we are committed to creating 'Proud Communities' both in the places we build and the teams we grow. We value diversity in all its forms and actively foster an inclusive culture where everyone feels they belong. We are proud to have a Reconciliation Action Plan and strongly encourage Aboriginal and Torres Strait Islander candidates to apply. We also welcome applicants from all backgrounds, including different genders, ages, cultural backgrounds, sexual orientations, and people with all abilities.